When starting a new project or product build it can be tempting to run consultations on what your users think of your product idea. If you ask them “is this a good idea?” or “what sort of features should this have?” you’re likely to get responses that are overly hypothetical and don’t actually tell you much. Dave Feldman has written an excellent post on the difficulties of doing user research and testing. Here’s an extract from his article: (more…)
At this early stage we’re trying to understand the value of a self-advocacy app to advocacy services and statutory services for children in care and those with mental health issues. To do this we’re just talking to them and trying to get the data we need to make some decisions.
Here’s an example of what we are trying to do (more…)
It’s early days at MOMO HQ. After weeks of reading The Lean Startup we’re set to get cracking.
Stage 1: User Development
Before we start creating anything we’re going to be talking to people, testing out our assumptions and finding out whether they would want to use or buy MOMO. We’ll be doing some of the things that Steve Blank recommends…
“The level of take up has been much greater and faster than I thought it would be. That’s testament to the quality of preparation, input from our teams and the MOMO team, and the quality of the product itself”
Martin Gray, Director, Stockton-on-Tees Children’s Services
“Social workers have found interventions more productive, as they have been able to gather increased direct information from young people that previously they would have been unable to ascertain”
Tim Aldridge, Director, Havering Children’s Services
“Services to promote children’s participation are accessible, through… the MOMO app… The young people really appreciate this in preference to the written documents that they used to complete.”
Ofsted: Gateshead Children’s Services Inspection Report, March 2016
“MOMO’s revolutionised our engagement with young people in care. Since we signed up to Service MOMO its increased participation in LAC reviews from 54% to 99%”
David Hamilton, Senior Social Worker, SE Trust, Northern Ireland
“Children can share their worries and views easily through the MOMO One app… Results are analysed well and issues now go direct to the complaints department… Senior managers listen carefully to MOMO feedback.”
Ofsted: Havering Children’s Services Inspection Report, December 2016