26 Local Authorities Have Joined MOMO

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27 MOMOsAnd one independent advocacy service. That means Service MOMO’s functionality is live or on its way in 27 local authorities….

Hello. Its been a while since we last blogged about MOMO’s data.

To date MOMO’s had over 8000 uses or downloads, with over 1100 statements created and sent by young people to their worker. The rate of usage is increasing rapidly – half of these uses have been in the last six months!

Some local authorities are achieving brilliant results, like the South Eastern Trust where 99% of 102 young people offered MOMO have used it to prepare for their review. Or some of our newest local authorities who are seeing an increase in the number of formal and informal complaints from their young people. Or one of our newest to go live who has already received 5 statements in their first week (we can’t reveal their identities publically but if you’d like to talk to them about how they are implementing MOMO then we can connect you. Just get in touch).

But there’s also some councils where uptake is lower than we’d expect. Its normal in any new innovation that there will be instances of poorer performance but every such instance is also an opportunity. So we’re working with these areas to analyse how they’ve approached implementation, extract the learning and then help them get back on track by using learning from other areas to smarten their approach.

Newest Community Members

Welcome to East Sussex, Cornwall, Sunderland, Dorset, Wiltshire, Bromley, Peterborough, Westminster, Hammersmith & Fulham, Kensington and Chelsea.

And these have gone live in the last six weeks…

North Tyneside, Gateshead, Southern Trust (NI), and Jigsaw4U (Merton).

If you’d like to stay up to date with MOMO’s progress just sign up below or contact us.

Service MOMO Price Changes

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Service MOMO Price Change 2015This time last year Service MOMO moved from being an early stage product to one gaining widespread recognition and demonstrating quality results. With that its price increased.

Then in January we restructured pricing so that small local authorities paid a bit less and large ones a bit more. Most LAs still fitted into the middle pricing tier.

Now, one year on, we’ve carried out a pricing review and made some changes that reflect its increasing value and the new features we’ll be launching in October. We’d like to be as open as we can with you about the changes and why we’re making them.

Here’s the new rate card. It will come into effect from October 1st. Core packages for two and three years have increased by 10% and one year packages by 20-30%. Training packs stay the same.

Rate card

Why increase the price?

Its fairly straightforward:

  • MOMO’s grant has expired so its income is now solely dependent on Service MOMO sales
  • We need to take on more staff to support the 25 local authorities who’ve joined Service MOMO and their implementation programmes
  • We’re increasing investment in the MOMO app, introducing new features and improved functionality for the young people that its for

Why are two and three year packages such good value?

Just like any other social work innovation, MOMO takes time to implement into the way that workers practice.

Whether its IROs getting used to introducing the app to young people on visits, or social workers learning what kind of situations should trigger a request to their young people to make a MOMO statement, it takes time to transform working culture, especially where use of new technology is involved (no matter how big the benefit). We, and most of our new Service MOMO subscribers believe that one year is not enough time to properly implement MOMO.

To reflect this and to encourage multi-year sign-ups we’ve limited the price increase on two and three year packages.

What about the training packages?

We recommend investing in at least one champions package. By getting us to come and deliver to your IROs and/or tech-savvy workers you can give your implementation a kick-start, build a cluster of good practice and learn the best way to build the app’s usage among your young people.

Get a formal quote

Price changes kick in on October 1st. If you have a quote that expired on August 31st it will remain valid until the end of September. To see what’s included in Service MOMO and request a formal quote click here.

Get Paper MOMO!

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Paper MOMO jpegYou can now offer or ask your young people to complete a paper version of MOMO’s ‘Prepare for a Meeting’ scenario anytime they have a review or other meeting.

When sent, by post, to young people before their meeting Paper MOMO is good because:

  1. it gives young people who have limited access to a device or computer a friendly option for expressing their views
  2. it introduces the app to them at a crucial moment in their care cycle, when they need most help to speak up and when expressing their views can have the biggest impact on their care.

Paper MOMO also comes with a foster carer invite letter template that you can customise and send to foster carers before their child’s meeting.

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I’m an IRO. Please help me use MOMO!

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MOMO Guy with My MeetingYou’re an IRO. You’ve heard that MOMO can help you and your young people.

You’ve heard how sitting down and going through MOMO with them can increase their engagement and contribution to the review process.

You’ve heard how MOMO saves you time, with no notes to write up, an easy to read statement of views that you can simply attach to case files.

And you’ve heard how it helps you fulfil your statutory requirement by strongly evidencing the child’s views, wishes and feelings.

But you’re not sure how to get started using it with your young people. You don’t have a mobile device to show it on and sometimes you don’t even get to see your young people until minutes before their review! (more…)

4 Ways You’ve Told Us MOMO Helps Your Social Work Practice

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If you’re a worker on the social care frontline you’re most likely interested in how MOMO can help the children and young people you work with.

That’s great. So are we. It’s MOMO’s main mission.

However, through researching your experiences we’re starting to understand the app’s social work benefits for you as social workers, IROs, PAs and other professionals working with children and young people.

Let’s look at these together.

1. MOMO saves you time

Because when a MOMO user creates a statement of their views and sends it to you, you immediately save time writing up their views and adding to their case file. This is especially relevant if it’s before an important event like a LAC Review or Child Protection Conference.

When Irene the IRO received Angel’s MOMO statement she could see her views at a glance and was easily able to attach it to her case file.

2. It fulfils a statutory requirement

Because when you receive a statement you’re immediately evidencing inclusion of the child’s views. This fulfils part of your social work duties and the requirements of the Children Act to consider their views, wishes and feelings in any decision.

When Sarah the Social Worker received Jamie’s statement it was easy to understand his views on school and to see where they could be accommodated in his revised care plan.

3. It improves engagement both ways

Because when you use MOMO during a 1-1 meeting it makes it easier for you and the child to engage with one another. Instead of you having to lead the conversation about how they are doing, MOMO guides it for you. This liberates you to get more alongside them, increasing the flow of the conversation, and avoiding stiltedness or the need to ask a series of required questions. Meetings become easier, more productive and you feel more satisfied in your role.

Mark the Social Worker arranged for Hannah’s foster carer to make a laptop available for his meeting with Hannah. Together they went through MOMO’s ‘Prepare for a Meeting’ scenario with Mark allowing MOMO to lead and prompt her. Hannah found it easier to talk about her views, wishes and feelings while interacting with the app. When they came to the section on family contact Mark was able to ask her to explain how she felt about it while Hannah talked and typed into the app.

4. It improves your relationships

Because when you use it alongside them it creates an opportunity to build trust and deepen your relationship. This could be simply because when they clearly state their views you understand them better. Or it could be because the app has provided a third point of focus in your meeting, allowing you to focus more on engaging and building rapport and empathy than leading an info gathering process.

After using MOMO with her social worker Hannah felt like he better understood how it felt for her to not be seeing her younger brother. She felt more optimistic about his ability to make the right decisions for her. She felt like she might actually be able to trust him like she wanted to.

Now its your turn…

Do you have any good stories about how MOMO has benefited you as a worker?

We’re always interested to hear about your experiences. If it’s a good story we’ll publish it on this blog. Get in touch here.

New Safeguarding MOMO For Children With Child Protection Conferences

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MOMO’s just undergone its biggest update since launching in 2013.

New features include: two new scenarios, more choice of people and services for users to send their statement to, and even better security so local authorities can be sure that MOMO offers at least as much security as their own IT systems.
Here we explain how and why we made the second new scenario: Prepare for a Conference. You can see it below. While it can be used by children and young people independently, we think it is best used with a worker.
Please note that this scenario is a bit different to others. It is only available to children and workers in areas using Service MOMO. Users will also need to be signed into a MyMOMO account to use it. Its fine for workers to set up their own account to use with children they visit.

Why we made the Prepare for a Conference Scenario

Because of your feedback. You said that MOMO’s generic prepare for a meeting scenario didn’t quite ask the right questions in the right way. Questions needed to be more geared towards signs of safety and the needs of children who had never had a conference before. We agreed and made this new scenario our development priority.

What we did

We worked with child protection advocates in Brighton and Cambridge to create user stories that went like this:

  • As an 11-15 year old I want to feel that I have a say in my conference because its about me and my family
  • As a 7-10 year old I want to feel that its ok to talk about the things that scare or worry me
  • As a social worker I want a hand to help young people communicate their views before a CP conference
  • As a Child Protection Conference Chair I want to make sure that the child understands why the conference is happening and that their views are clearly understood by all and included in any plans
  • As a manager I want to know how many young people have used MOMO for their conference and if they feel it was helpful.

From this we drafted the scenario and checked it out with safeguarding managers in two other Service MOMO areas, just to be sure that it matched the way that they currently ran conferences.

It did. All good.
This is what it looks like. Once you’ve filled it in you can choose who to send it to in your area.
prep for conference 850

What we’ll be doing next

The scenario is live and ready to use now! Its also what’s known as a ‘beta version’. This means that we’re publicly testing to see how it an be improved further. We’re really interested to hear from young people, social workers and CP Chairs about their experience of preparing for a conference with MOMO. If you think of some feedback then get in touch by email or contact form.
The scenario is live on android and iOS versions, and on MOMO’s web app here.