It’s another one of those exciting app development times at MOMO HQ.
Today we’re rolling out some cool changes to the app. I want to share a little of why we’re doing it and what differences you’ll see because there’s some important changes that you need to know about.
1. Deeper Support
After providing support to a child a good worker always tries to ‘close the loop’ in the support process. This can mean things like following up to check if the problem’s been resolved, that they feel more listened to or if they have any comment or feedback on their last meeting. In September MOMO will start doing the same through the first of a series of interactive support features designed to offer personalised help before and after statement creation.
In preparation for this deeper level of support we’re making the changes described below.
2. MOMO requires sign-up to use
As of today (and next week for iPhone and iPad) MOMO will require users to sign up to use it. This change will achieve a number of things:
- Enable MOMO to deliver a deeper level of support to all users, not just those who sign-up
- Give all users access to their past statements so they have a record of what they said and when
- Generate better data for local authorities about how MOMO is helping all their young users
Young people will be able to sign-up on any device and then use MOMO on another device without any problems. For example you could sign them up on a service’s device and they could then use it on their own phone, tablet or computer.
3. New sign-up support process
We think signing up for a MOMO account should be better for young people so its changing, today. The new sign-up process will support both worker or carer and young person at the point of its introduction to the child, helping them understand the benefits of using MOMO. You can see it here.
Then from September the sign up process will introduce greater personalisation of the young person’s account so their experience of MOMO becomes more tailored to their age and situation.
4. Demo MOMO
Demo MOMO has also launched. What is it? The clue is in the name: a demo version of the MOMO app, available in your web browser, for workers, carers and family to try MOMO out on. We’re launching it so that the real app becomes something only used by young people, with the demo version for anyone who want to see what it’s about before they recommend it to their young people.
To get access to Demo MOMO please click here.
5. More insights for children’s services
We all need to demonstrate not just the outputs, but also the impact of new technologies like MOMO. So to achieve this Service MOMO users will get better data on how the app is helping their young people, not just on what they are doing with it. That way they can start to measure its impact on the lives of their children and young people in care, ‘in need’, care leavers and those subject to child protection conferences.
These data changes will roll out between September – December, but are also shaping the changes we’re making this month.
A Request to all workers with MOMO app accounts
If you’re a worker who uses your own MOMO account with young people then we’ll be politely asking you to help them sign up for the app instead. Having their own account will mean that MOMO can follow-up with them, delivering wraparound support and a better overall experience.
Here’s a link to MOMO V2.0.0