Help

Welcome to our help page. If you have a question that isn’t answered here, please contact us.

Workers MOMO

I am a worker

What is a worker account?

Worker accounts are a new kind of account available to workers in services that have subscribed to MOMO.

We’ve listened and observed. Sometimes you have trouble using MOMO with younger children who don’t have an email address, or when their parents object to them having a MOMO account or using the internet. This tends to happen most in child protection and assessment work. So we made worker accounts to make it easier for you to use MOMO with these children.

Each worker account gives you access to:

  • a built in demo, so you can explore how MOMO works, ready for when you use it with your children
  • profiles for the children you work with
  • the same scenarios that young people see on their accounts
  • additional scenarios for use with other groups of children and young people, if your service has subscribed to them
How do I get a worker account?

You need to be working for an organisation that is using worker accounts. You can check if your organisation is here (click the ‘Organisation’ drop down menu).

  1. Sign up for an account here, selecting your organisation
  2. Your MOMO Team will get notified by email that you’ve requested an account.
  3. They will check and approve your account.
  4. You’ll receive an automated email asking you to set up a password so you can begin using your account.
How do I use my worker account?
  1. Log in to your account here, or on your iOS or android app.
  2. Have a go on the built-in demo.
  3. Create a profile for a child you want to co-use MOMO with, if you think they may not be able to have their own account.
  4. When you meet the child, see if you can sign them up to their own account, just like you usually would.
  5. If they sign up to their own account then you can co-use MOMO together on it then go to step 7. If they don’t then go to step 6.
  6. Access the child’s profile on your account. With the child, choose one of the scenarios.
  7. Co-use MOMO with the child. Let them be in control, choosing a scenario and creating their MOMOdoc.
  8. When you’re done MOMO will send the created MOMOdoc direct to you as a link in an email. Once its been sent you can download the MOMOdoc from the link in the email or directly from the child’s profile on your account.

Remember: it’s always better to sign a child up to their own account, if you can. That way they can use it any time, even when you’re not there.

I’m having trouble setting up a password

Click here to reset it. If you have an account MOMO will send you a password reset email. Use that to solve the problem.

If you’re using an old version of Internet Explorer try copying and pasting the password reset link into a different browser like Chrome of Firefox.

If you still need help contact us.

I can’t find my service on the sign up page’s dropdown menu

Your service hasn’t joined MOMO yet. Use this form to find out more about Service MOMO.

I’m having trouble signing up for a worker account

This could be because:

  • you already have a worker account – so your email address is already in use on it. Try logging in. Reset your password if you need to.
  • you’ve already used your email address somewhere else on MOMO (e.g. on Service MOMO or maybe you signed up for young person’s account by mistake). If you think this is the case then you will need to delete the account that is somewhere else (read on for how to do this). This will make your email address available for use on a worker account. (Note – it won’t matter if your email address is in use on the demo).

How to delete your young person’s account. Log in here. Navigate to ‘My MOMO’ and select ‘ Edit your profile’. When the profile page loads scroll down and select ‘Delete your account’. Follow the instructions. Your email address will then be ready to use on a worker account here.

I’ve signed up but my account won’t yet work

Your account may have not yet been approved by your organisation’s MOMO team. If it’s been approved you will have received an email. If you think it has been approved then hit this link to set a new password.

When you’ve set your new password, if you’re able to log in with it then you’re good to go. If you can’t log in then your account still needs approval. Contact us or your local MOMO lead.

I can’t log in or I’ve lost my password

Click here to reset your password. If you have an account MOMO will send you a password reset email. Follow the email’s instructions.

If you don’t receive an email then you won’t have an account. Try signing up for one instead.
Try using the web version instead at app.mindofmyown.org.uk if you’re having trouble using the android or iOS app.

I’ve lost or can’t access the MOMOdoc a child made with me

Log back into your worker account and navigate to the child’s profile. Click ‘My MOMO’ and navigate to the MOMOdoc you want, then click ‘View’. On the next screen click the download button.

I need help with something else

Please get in touch via the form below

MOMO One

I am a young person

How do I get the app?

Download the app for AndroidiOS or use it online.

How do I sign up?

Open the app and hit the ‘sign up button’. It’s a simple, straight forward process.

If you need an email address then we recommend Outlook (for anyone) or Gmail (if you’re 13+)

Try using the web version instead at app.mindofmyown.org.uk if you’re having trouble using the android or iOS app

I have trouble logging in

Check your internet connection by trying the MOMO One web app at app.mindofmyown.org.uk

If you’re having trouble when you enter your email address and password then try resetting your password.

Click here and enter your email address.

If that email address is attached to a MOMO account then MOMO will send it a password reset email. If you don’t receive the email in your inbox check your spam folder. Follow the email’s instructions.

If you don’t receive an email in your inbox or spam folder then it means that email address is not in use on a MOMO account (maybe you signed up with a different email address or made a spelling mistake).

Use the email address to sign up for an account here.

How do I use it on my own?

Say what you want when you want into MOMO. When you’re done MOMO will turn what you’ve said into a MOMOdoc. You can choose who to send this to. If your service is signed up to MOMO then you’ll be offered one-click options for who to send it to.

You can send a MOMOdoc as many people as you like as many times as you like.

MOMO can also let you know when your MOMOdoc gets to your workers’ service.

How do I use MOMO One with my worker or other person?

Use MOMO One with a worker or carer to make it easier to talk about difficult things, or to help you get things off your chest. It’s up to you what you want to say.

You can use it on your own, then review what you’ve said with your worker. Or you can fill it in with them next to you, helping you think through anything tricky.

I need help with something else

Please get in touch via the form below

I am a worker

How do my young people and I access MOMO One?

Your young people…

Your young people can have their own MOMO One account. Download the app for AndroidiOS or use it online. Hit ‘Sign up to MOMO for young people’ to sign them up.

…You

If your organisation has joined MOMO then you can also have a Workers account that gives access to MOMO One. You don’t have to have one but it can be very useful to use with any of your children who don’t have their own MOMO account. Find out how to get one here.

If your organisation hasn’t joined MOMO then you can still try the demo.

Can I have a go on a demo?

If your organisation hasn’t yet joined MOMO then you can have a go on Demo MOMO. Sign up for a demo worker or demo young person’s account here.

How do I sign up a child?

It’s great if you can sign a young person up to MOMO and co-use it with them straight away. Our research shows that when young people use MOMO with a worker, they find it easier to talk about difficult things and are more likely to use it on their own later.

They’ll need an email address to sign up so and have their own MOMO account available 24/7. Do check if they have a personal or school one already.
If they don’t, it may be appropriate to use a foster carer’s email or they could get an email address that their parent or carer oversees.

We recommend Outlook (for anyone) or Gmail (if you’re 13+) if you set them up with their own address (and if they’re not in foster care get parental consent).

If you’re having trouble signing them up then try using the web version instead at app.mindofmyown.org.uk.

What if a child can’t sign up or doesn’t want to?

That’s OK. Use your worker account with them.

If you organisation hasn’t joined MOMO then you won’t have a worker account.

How can I have a practice before I use it with a child?

Use the built in demo on your worker account.

If your organisation hasn’t signed up to MOMO then you won’t have a worker account. Use Demo MOMO instead.

How do I use MOMO One with them?

Get a free copy of the MOMO worker toolkit here.

  1. Understand it first by having a practice.
  2. Introduce it to your young people when you meet or visit
  3. Help them through the signup process, letting them be in control
  4. Use it together to guide your conversation, creating a record of their views
  5. Ask them to send their views to you or any other workers they choose
  6. Encourage them to use it solo when you’re not there
I need help getting a child logged in to an account they already have

If you’re having trouble it could be because they’ve entered an email address or password that MOMO doesn’t recognise.

Click here to reset their password by entering their email address. If that email address is attached to a MOMO account then MOMO will send it a password reset email. If they don’t receive the email they should check their spam folder. Follow the email’s instructions.

If they don’t receive an email in their inbox or spam folder then it means that email address is not in use on a MOMO account. They can use it to sign up for an account here.

Try using the web version instead at app.mindofmyown.org.uk if you’re having trouble using the android or iOS app.

I need help with something else

I am a parent or carer

How does my child access MOMO One?

Download the app for AndroidiOS or use it online.

Your child can have their own MOMO One account. Hit ‘Sign up to MOMO for young people’ to sign them up.

Can I have a go on a demo?

Have a go on Demo MOMO. Sign up for a demo young person’s account here.

How do I sign up a child?

Your child will need an email address to sign up so and have their own MOMO account available 24/7.

We recommend Outlook (for anyone) or Gmail (if they are 13+).

If they’re having trouble signing up then try using the web version instead at app.mindofmyown.org.uk.

I need help with something else

MOMO Express

I am a worker

How do I access MOMO Express?

Express is accessible via your worker account, if your organisation has subscribed to the app. Sign up for a worker account here.

If you organisation hasn’t subscribed to MOMO Express then try the demo here. When you sign up select ‘Demoshire’ as your area.

How do I log in?

Log in to your worker account through the worker gateway at workers.mindofmyown.org.uk

You can log in on any device, including your work computer. Express is best used with children on a tablet or laptop.

How do I use MOMO Express with a child?

Login to your account at workers.mindofmyown.org.uk and create a profile for the child. You can use the profile now or come back later.

When you’re with a child you want to use Express with select their profile. You’ll see some options. Choose either MOMO One or MOMO Express (if your organisation has signed up for it).

Click the Express icon and start using it with your child. Use it together to guide your conversation, creating a record of their views.

Talk with the child about what you are seeing. Express works alongside other communication tools too.

My child and I haven’t completed the MOMOdoc - what do i do now?

You have 2 options:

  1. Come back and complete it later. As long as you have an internet connection Express saves what they have entered so its ready for when you return.
  2. Send the child’s MOMOdoc to yourself. This saves their answers onto a pdf and sends it to your email.
Can I get Express as an android, iOS or windows app?

Not yet, but the web app is designed for use in a web browser on any tablet. It can also be used on a laptop but phone screens are a little bit small.

Can I use Express offline?

No. You’ll always need an internet connection. This helps keep the data your children enter into Express secure by avoiding storing it on your laptop or tablet.

Why won’t it display properly on my phone?

When testing Express we found that phone screens were rather small for children with learning disabilities. That’s why Express is designed for tablets first. It also works well on laptops.

I want to send the MOMOdoc to someone else

No problem. Send it to yourself then use your email programme to send it to anyone else you need to, or share it using other tools recommended by your organisation.

I need to get a child’s MOMOdoc that they made before

No problem. Log in to your account and navigate to the child’s profile. You’ll see past MOMOdocs listed there.

I need help with something else

Service MOMO

I am a service MOMO user

I need help with using Service MOMO

Please contact us

I would like information about how my organisation can join Service MOMO.

Please contact us here.

Need more help?

Let us know by calling 0330 057 9575 or use this form and we’ll reply as quickly as we can, usually within 2 working hours.

What do you need help with?

Come and say hello

Want more MOMO news? We are ready to tell you all about how our MOMO apps are revolutionising the world of children’s participation. You can drop us a line, give us a call or arrange to meet the team in person.