Help

Welcome to our help page. If you have a question that isn’t answered here, please contact us.

Workers Mind Of My Own

I am a worker

What is a worker account?

Worker accounts are available to workers in services that have subscribed to Mind Of My Own.

Sometimes you have trouble using Mind Of My Own with younger children who don’t have an email address, or when their parents object to them having a Mind Of My Own account or using the internet. This tends to happen most in child protection and assessment work. So we made worker accounts to make it easier for you to use Mind Of My Own with these children.

Each worker account gives you access to:

  • a built in demo, so you can explore how Mind Of My Own works, ready for when you use it with your children
  • profiles for the children you work with
  • the same scenarios that young people see on their accounts
  • additional scenarios for use with other groups of children and young people, if your service has subscribed to them
How do I get a worker account?

You need to be working for an organisation that is using worker accounts. You can check if your organisation is here (click the ‘Organisation’ drop down menu).

 

  1. Sign up for an account here, selecting your organisation
  2. Your Mind Of My Own Team will get notified by email that you’ve requested an account.
  3. They will check and approve your account.
  4. You’ll receive an automated email asking you to set up a password so you can begin using your account.
How do I use my worker account?
  1. Log in to your account here, or on your iOS or android app.
  2. Have a go on the built-in ‘Test Profile’.
  3. Create a profile for a child you want to co-use Mind Of My Own with, if you think they may not be able to have their own account.
  4. When you meet the child, see if you can sign them up to their own account here.
  5. If they sign up to their own account then you can co-use Mind Of My Own together on it then go to step 7. If they don’t then go to step 6.
  6. Access the child’s profile on your account. With the child, choose one of the scenarios.
  7. Co-use Mind Of My Own with the child. Let them be in control, choosing a scenario and creating their statement.
  8. When you’re done Mind Of My Own will send the created statement direct to you as a link in an email. Once it’s been sent you can download the statement from the link in the email or directly from the child’s profile on your account.

Remember: it’s always better to sign a child up to their own account, if you can. That way they can use it any time, even when you’re not there.

I’m having trouble setting up a password

Click here to reset it. If you have an account Mind Of My Own will send you a password reset email. Use that to solve the problem.

If you’re using an old version of Internet Explorer try copying and pasting the password reset link into a different browser like Chrome of Firefox.

If you still need help contact us.

I can’t find my service on the sign up page’s dropdown menu

Your service hasn’t joined Mind Of My Own yet. Contact us to find out more about how your organisation can start using our apps.

I’m having trouble signing up for a worker account

This could be because:

  • you already have a worker account – so your email address is already in use on it. Try logging in. Reset your password if you need to.
  • you’ve already used your email address somewhere else on Mind Of My Own (e.g. on The Service Portal or maybe you signed up for young person’s account by mistake). If you think this is the case then you will need to delete the account that is somewhere else (read on for how to do this). This will make your email address available for use on a worker account. (Note – it won’t matter if your email address is in use on the demo).

How to delete your young person’s account. Log in here. Click on your profile icon in the top right hand side, scroll down and select ‘click here to de-activate your account’. Follow the instructions. Your email address will then be ready to use on a worker account here.

I’ve signed up but my account won’t yet work

Your account may have not yet been approved by your organisation’s Mind Of My Own team. If it’s been approved you will have received an email. If you think it has been approved then hit this link to set a new password.

When you’ve set your new password, if you’re able to log in with it then you’re good to go. If you can’t log in then your account still needs approval. Contact us or your local Mind Of My Own lead.

I can’t log in or I’ve lost my password

Click here to reset your password. If you have an account Mind Of My Own will send you a password reset email. Follow the email’s instructions.

If you don’t receive an email then you won’t have an account. Try signing up for one instead here.

I’ve lost or can’t access the statement a child made with me

Log back into your worker account and navigate to the child’s profile. Click ‘My Mind Of My Own’ and navigate to the statement you want, then click ‘View’. On the next screen click the download button.

I need help with something else
Please get in touch via the form below

One

I am a young person

How do I get the app?

Download the app for AndroidiOS or use it online.

 

How do I sign up?

Open the app and hit the ‘sign up button’. It’s a simple, straight forward process.

 

If you need an email address then we recommend Outlook (for anyone) or Gmail (if you’re 13+)

Try using the web version instead at one.mindofmyown.org.uk if you’re having trouble using the android or iOS app

I have trouble logging in

Check your internet connection by trying the One web app at one.mindofmyown.org.uk

 

If you’re having trouble when you enter your email address and password then try resetting your password.

Click here and enter your email address.

If that email address is attached to a Mind Of My Own account then Mind Of My Own will send it a password reset email. If you don’t receive the email in your inbox check your spam folder. Follow the email’s instructions.

If you don’t receive an email in your inbox or spam folder then it means that email address is not in use on a Mind Of My Own account (maybe you signed up with a different email address or made a spelling mistake).

Use the email address to sign up for an account here.

How do I use it on my own?

Say what you want when you want into the One app. When you’re done Mind Of My Own will turn what you’ve said into a statement of what you’ve said. You can choose who to send this to. If your service is signed up to Mind Of My Own then you’ll be offered one-click options for who to send it to.

 

Mind Of My Own can also let you know when your statement gets to your workers’ service.

How do I use One app with my worker or other person?

Use One app with a worker or carer to make it easier to talk about difficult things, or to help you get things off your chest. It’s up to you what you want to say.

 

You can use it on your own, then review what you’ve said with your worker. Or you can fill it in with them next to you, helping you think through anything tricky.

I need help with something else
Please get in touch via the form below

I am a worker

How do my young people and I access the One app?

Your young people…

Your young people can have their own OneApp account. Download the app for AndroidiOS or use it online.

…You

If your organisation has joined Mind Of My Own then you can also have a Workers account that gives access to the One app. You don’t have to have one but it can be very useful to use with any of your children who don’t have their own Mind Of My Own account. Find out how to get one here.

If your organisation hasn’t joined Mind Of My Own then contact us to find out more

Can I have a go on a demo?

If your organisation hasn’t yet joined Mind Of My Own then you can have a go on Demo Mind Of My Own. Sign up for a demo account here.

How do I sign up a child?

It’s great if you can sign a young person up to Mind Of My Own and co-use it with them straight away. Our research shows that when young people use Mind Of My Own with a worker, they find it easier to talk about difficult things and are more likely to use it on their own later.

 

They’ll need an email address to sign up so and have their own Mind Of My Own account available 24/7. Do check if they have a personal or school one already.

We recommend Outlook (for anyone) or Gmail (if you’re 13+) if you set them up with their own address (and if they’re not in foster care get parental consent).

If you’re having trouble signing them up then try using the web version instead at one.mindofmyown.org.uk

What if a child can’t sign up or doesn’t want to?

That’s OK. Use your worker account with them.

 

If your organisation hasn’t joined Mind Of My Own then you won’t have a worker account.

How can I have a practice before I use it with a child?

Use the built in ‘Test Profile’ on your worker account. You’ll see this when you first sign into your worker account.

 

How do I use Mind Of My Own with them?

 

  1. Understand it first by having a practice on your Test Profile
  2. Introduce it to your young people when you meet or visit
  3. Help them through the signup process, letting them be in control
  4. Use it together to guide your conversation, creating a record of their views
  5. Ask them to send their views to you or any other workers they choose
  6. Encourage them to use it solo when you’re not there
I need help getting a child logged in to an account they already have

If you’re having trouble it could be because they’ve entered an email address or password that Mind Of My Own doesn’t recognise.

 

Click here to reset their password by entering their email address. If that email address is attached to a Mind Of My Own account then Mind Of My Own will send it a password reset email. If they don’t receive the email they should check their spam folder. Follow the email’s instructions.

If they don’t receive an email in their inbox or spam folder then it means that email address is not in use on a Mind Of My Own account. They can use it to sign up for an account here.

Try using the web version instead at one.mindofmyown.org.uk if you’re having trouble using the android or iOS app.

I need help with something else

I am a parent or carer

How does my child access the One app?

Download the app for AndroidiOS or use it online.

 

Your child can have their own One account. Hit ‘Sign up’ to sign them up.

Can I have a go on a demo?

Have a go on Demo Mind Of My Own. Sign up for a demo young person’s account here.

How do I sign up a child?

Your child will need an email address to sign up so and have their own One app account available 24/7.

 

We recommend Outlook (for anyone) or Gmail (if they are 13+).

I need help with something else

Express

I am a worker

How do I access Express?

Express is accessible via your worker account, if your organisation has subscribed to the app. Sign up for a worker account here.

 

If you organisation hasn’t subscribed to Express then contact us to find out more information.

How do I log in?

Log in to your worker account through the worker gateway at workers.mindofmyown.org.uk

 

You can log in on any device, including your work computer. Express is best used with children on a tablet or laptop.

How do I use Express with a child?

Login to your account at workers.mindofmyown.org.uk and create a profile for the child. You can use the profile now or come back later.

 

When you’re with a child you want to use Express with select their profile. You’ll see some options. Choose either One or Express (if your organisation has signed up for it).

Click the Express icon and start using it with your child. Use it together to guide your conversation, creating a record of their views.

Talk with the child about what you are seeing. Express works alongside other communication tools too.

My child and I haven’t completed an Express statement - what do i do now?

You have 2 options:

 

  1. Come back and complete it later. As long as you have an internet connection Express saves what they have entered so its ready for when you return.
  2. Send the child’s statement to yourself. This saves their answers onto a pdf and sends it to your email.
Can I get Express as an android, iOS or windows app?

Not yet, but the web app is designed for use in a web browser on any tablet. It can also be used on a laptop but phone screens are a little bit small.

Can I use Express offline?

No. You’ll always need an internet connection. This helps keep the data your children enter into Express secure by avoiding storing it on your laptop or tablet.

Why won’t it display properly on my phone?

When testing Express we found that phone screens were rather small for children with learning disabilities. That’s why Express is designed for tablets first. It also works well on laptops.

I want to send the Express statement to someone else

No problem. Send it to yourself then use your email programme to send it to anyone else you need to, or share it using other tools recommended by your organisation.

I need to get a child’s Express statement that they made before

No problem. Log in to your account and navigate to the child’s profile. You’ll see past statements listed there.

I need help with something else

The Service Portal

I am a user of the Service Portal

I need help with using The Service Portal
Please contact us
I would like information about how my organisation can join The Service Portal.
Please contact us here.

Need more help?

Let us know by calling 0330 057 9575 or use this form and we’ll reply as quickly as we can, usually within 2 working hours.

What do you need help with?

Come and say hello

Want more Mind Of My Own news? We are ready to tell you all about how Mind Of My Own apps are revolutionising the world of children’s participation. You can drop us a line, give us a call or arrange to meet the team in person.